Damaged or Defective Goods
We will replace or refund damaged or defective items at no charge. Please send the damaged product back to us and indicate if you would like a replacement or a refund.
The refund will include your postage costs.
Incorrect Items Shipped
If we have sent you the incorrect product from what you ordered, please send the products back to us. When you return product(s) please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit. We will refund both the cost of the product and your postage costs.
Skin Friendly or Your Money Back Guarantee
TERMS AND CONDITIONS
We created TriShave products to help solve shaving problems and care for sensitive skin. So if for any reason you have experienced an allergic reaction after using TriShave products, i.e. redness in and around the shaved area, you will be entitled to a refund . To ensure that all requests for refunds are based on genuine complaints for allergic reaction experienced after using TriShave products please follow conditions below:
Return purchased tube of TriShave product no less than ¾ full. Reason: if an allergic reaction occurs, it will generally happen after the initial use.
Include your name, return mailing address and place of purchase.
Our mailing address:
41/90 Mona Vale Road
Mona Vale NSW 2103
Your refund amount wiil include your purchase price and postage costs of the returned product. If you purchased online, we will refund the money to your credit card. If you purchased in a retail outlet, we will mail a cheque out to you.
If you do not receive our refund cheque within 14 days of your request, please let us know:
- Email: firstname.lastname@example.org
- Tel: + 61-2 – 9999 3546
- Fax: + 61 – 2 – 9997 2003
Internet orders are dispatched daily - Monday to Friday. All orders are dispatched within 48 hours.
Shipping is handled by Australia Post : *. Here is an indication of shipping times:
Australia – within 7 working days
International – within 12 working days
Cancellation of Orders
Should you need to cancel your order, money will be refunded in full. We are unable to cancel orders that are already dispatched and are with Austalia Post for delivery.