INTRODUCTION

This document sets out the privacy policy of Australian Cosmeceuticals Pty Ltd (ABN 28 001 990 423), trading as Tri-Shave (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). For the purposes of applicable data protection law, (in particular, the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and the UK Data Protection Act 2018), your data will be controlled by us.

This privacy policy applies whenever we collect your personal information and/or personal data (your personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and also where we are directed by a third party to process your personal data. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.

We take our privacy obligations seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We use your personal data to provide and improve the site. By using the site, you agree to the collection and use of information in accordance with this Privacy Policy.

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal data we collect may include the following:

(a) name;

(b) billing address;

(c) delivery address;

(d) email address;

(e) social media information;

(f) telephone number and other contact details;

(g) credit card or other payment information;

(h) information about your business or personal circumstances if supplied to us by you to help us with providing you with the service you require;

(i) information in connection with any client surveys, questionnaires, reviews or promotions you participate in;

(j) when we use analytical cookies, your device identity and type, I.P. address, geolocation information, page view statistics, advertising data, and standard web log information;

(k) information about third parties; and

(l) any other information provided by you to us via this website, in the course of us providing services to you, or otherwise required by us or provided by you.

HOW WE COLLECT PERSONAL INFORMATION

We endeavour to ensure that the information we collect is complete, accurate, accessible, and not subject to unauthorised access.
We may collect personal data either directly from you, or from third parties, including where you:

(a) place an order for goods from us;

(b) sign up with an account with us;

(c) contact us through our website;

(d) subscribe to our newsletters and mailing lists;

(e) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, or Twitter), or otherwise;

(f) when you or your organisation offer to provide, or provides, services to us;

(g) interact with our website, social applications, services, content, and advertising; and

(h) invest in our business or enquire as to a potential purchase in our business.

We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

We may also collect personal data from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. For more information, please see our Cookie Policy.

information from third party social media services

We allow you to create an account and log-in to use the website and place orders through the following third-party social media services (Third Party Social Media Service):

(a) Google;

(b) Facebook;

(c) Twitter;

(d) LinkedIn

If you decide to register through, or otherwise grant access to a Third Party Social Media Service, we may collect personal information that is already associated with your Third Party Social Media Service’s account, such as your name, your email address, your activities, or your contact list associated with that account.

You may also share additional information with us through your Third Party Social Media Service account. You acknowledge and agree that if you choose to provide such further personal information (whether during account registration or otherwise), you are giving us permission to use, share and store such information in accordance with this Privacy Policy.

USE OF YOUR PERSONAL INFORMATION

We collect and use personal data for the following purposes:

(a) to create your online account with us, and to manage your account with us;

(b) to process sales to you;

(c) to deliver your order to you;

(d) to provide services or information to you;

(e) for record-keeping and administrative purposes;

(f) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

(g) where we have your consent, including sending you marketing and promotional messages and other information that may be of interest to you, including invitations to provide reviews for our products after you purchase them. In this regard, we may use email, SMS, social media, or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

(h) for our legitimate interests including:

(i) to develop and carry out marketing activities and conduct market research and analysis and developing statistics;
(ii) to improve and optimise our service offering and customer experience;
(iii) to send you administrative messages, reminders, notices, updates, and other information requested by you;
(iv) to consider an application of employment from you; and
(v) the delivery of our services.

SHARING YOUR DATA

We may share your personal data in certain circumstances, as follows:

(a) where there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal data and non-personal data contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances;

(b) credit-checking agencies for credit control reasons;

(c) disclosures required by law or regulation;

(d) other affiliated third parties to enable us to provide our services to you including other professional advisers such as accountants, disaster recovery service providers or auditors, and/or overseas counsel; and

(e) other service providers or third parties for the purpose of providing goods or services to you, including Shopify, Bazaarvoice, Kaviyo, Zoho CRM, and Paypal. Their privacy policies are available here:

(i) Shopify: https://www.shopify.com/legal/privacy/
(ii) Klaviyo: https://www.klaviyo.com/legal/privacy/privacy-notice/12-30-2019
(iii) Zoho CRM: https://www.zoho.com/privacy.html
(iv) Paypal: https://www.paypal.com/webapps/mpp/ua/privacy-full
(v) Bazaarvoice: https://www.bazaarvoice.com/legal/privacy-policy/

SECURE PAYMENT POLICY

We do not store your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

(a) PayPal:

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

(b) Shopify Payments

Their privacy policy can be viewed at https://www.shopify.com/legal/privacy/

MARKETING

We intend to send you email marketing, and newsletters to inform you of our services such as new products and promotions.
We will always ask you for your consent before sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or where you were given the option to opt out of email marketing when you initially signed up for your account with us and you did not do so.

You will have the right to opt out of receiving marketing communications at any time by:

(a) contacting us at sales@trishave.com.au

(b) using the ‘unsubscribe’ link included in all marketing emails you may receive from us

We will always treat your personal information with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

AGE LIMITATIONS

We do not allow the use of our website or services by anyone younger than 13 years of age, to the extent prohibited by applicable law. We do not knowingly collect personal data online from children under the age of 13. If a child under the age of 13 has unlawfully provided us with personal data, we ask that you please contact us and we will take steps to delete such information. Please see the ‘Contact us’ below for our contact information.

Facebook Fan Page

(a) Data Controller for the Facebook Fan Page:

(i) We are the Data Controller of your personal data collected while using the website. As operators of the Facebook Fan Page https://www.facebook.com/trishave.australia/, we and the operator of the social network Facebook are Joint Controllers.
(ii) We have entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
(iii) Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

(b) Facebook Insights:

(i) We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and based on the GDPR, in order to obtain anonymized statistical data about our users.
(ii) For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
(iii) Facebook receives, records, and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page, and services by other companies that use Facebook services.
For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation

SECURITY

We take reasonable steps to ensure your personal data is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal data. Our site uses up-to-date technology to maximise the security of your personal information. Technology such as Secure Site Certificates and Secure Socket Layers ensure your information is as secure as possible. This security is provided to Collier & Miller by GeoTrust using 256 Bit encryption. Our site is powered by BigCommerce which offers additional security: ReCaptcha feature in the platform ensures PCI compliance, and all sensitive information is encrypted and safe with the application of GeoTrust SSL certificate.

LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

YOUR RIGHTS

You have various rights with respect to our use of your personal data:

(a) Access: You have the right to obtain access to your information (if we’re processing it) and certain other information (similar to that provided in this privacy notice). This is so that you’re aware and can check that we’re using your information in accordance with data protection law.

(b) Be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.

(c) Rectification: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using our contact form to let us know if any of your personal data is not accurate or changes so that we can keep your personal data up-to-date.

(d) Objecting: You also have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.

(e) Restricting: You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.

(f) Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.

(g) Portability: You have the right to request that some of your personal data be provided to you, or to another data controller, in a commonly used, machine-readable format.

(h) Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office.

(i) Withdraw consent: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.

You may, at any time, exercise any of the above rights, by contacting our email address provided below.

HOW LONG DO WE KEEP THE DATA

We will only retain your personal data for aslong as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.

If you would like further information about our specific retention periods for your personal data, please contact us using the email address provided below.

TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (‘EEA’)

To provide our services, we may transfer the personal data we collect to countries outside of the UK or EEA which do not provide the same level of data protection as the country in which you reside and are not recognised by the European Commission as providing an adequate level of data protection.

When we do this, we will make sure that it is protected to the same extent as in the EEA and UK as we will put in place appropriate safeguards to protect your personal data, which may include standard contractual clauses.

For more information, please contact us at the email address provided below.

CONTACT US

For further information about our privacy policy or practices, to access or correct your personal data, or make a complaint, please contact us using the details set out below:

By email: sales@trishave.com.au

By visiting this page on our website: https://www.trishave.com.au/contact-us/

By phone number: +61 2 99993546

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. Where we make any significant changes, we will endeavour to notify you by email.

COOKIES POLICY

INTRODUCTION

(a) This document sets out the Cookies Policy of Australian Cosmeceuticals Pty Ltd (ABN 28 001 990 423), trading as TriShave (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

(b) This Cookies Policy applies when you use our website accessible at %%GLOBAL_ShopPathSSL%%/ (“Website”) and describes the types of cookies we use on our Website, how we use them, and how you can control them.

(c) We may update this Cookies Policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current Cookies Policy.

TYPES OF COOKIES WE USE

WHAT ARE COOKIES: A cookie is a small file that’s stored on your computer or device when you visit a website that uses cookies. We may use several different cookies on our Website, for the purposes of website functionality, performance, advertising, and social media or content cookies. Cookies enhance your experience on our Website, as it allows us to recognise you, remember your details and preferences (for example, your log-in details), and provide us with information on when you’ve visited and how you’ve interacted with our Website.

The below table sets out the type of cookies we may collect on our Website.

 

The COOKIES WE USE 

HOW LONG WILL COOKIES REMAIN ON MY DEVICE?

The amount of time that a cookie remains on your computer or device depends on the type of cookie – cookies are either “persistent” or “session” cookies. Persistent cookies last until they expire or are deleted, so they may remain on your device for as little as 10 minutes to several years. Session cookies last until you stop browsing, so just for the relevant session.

HOW DO THIRD PARTIES USE COOKIES ON THE WEBSITE?

We may use third party analytics cookies to collect information about your interaction with our Website. We also may use Google Analytics and other third-party analytics providers to help process data. To find out more, see How Google uses data when you use our partners’ sites or apps.

HOW DO I CONTROL COOKIES?

(a) Usually, you can control and manage cookies through your browser. You can control whether or not your browser accepts cookies, how to filter and manage cookies, and how to delete cookies at the end of a session.

(b) If you remove or block cookies, this may negatively impact your experience of our Website and you may not be able to access all parts of our Website.

(c) Many third party advertising services allow you to opt out of their tracking systems, by giving you the opportunity to opt out by way of a pop-up before downloading cookies to your device.

CONTACT US

For further information about our Cookies Policy or practices, please contact us using the details set out below:

Email: sales@trishave.com.au

Our Cookies Policy was last updated on 29th March 2023